Our Commitments
to You

BookMyVenue ("we", "us", "our") is operated by APT Digital Express, registered in India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our booking services.

By using BookMyVenue, you agree to the terms described in this policy. If you disagree, please discontinue use of our platform.

Personal Information

• Name, email address, phone number provided during registration or booking
• Profile details such as event preferences and guest counts
• Payment-related information (processed securely via third-party gateways)
• Communications you send us via forms, email, or WhatsApp

Automatically Collected Data

• IP address, browser type, device type, and operating system
• Pages visited, time spent on site, referring URLs
• Cookies and similar tracking technologies

Vendor & Partner Data

• Business name, address, service listings, and portfolio images
• Bank account details for payout processing (stored encrypted)

• To process and manage bookings, enquiries, and confirmations
• To communicate with you about your account and reservations
• To improve platform features and personalise your experience
• To send promotional emails (you may unsubscribe at any time)
• To prevent fraud, abuse, and maintain platform security
• To comply with applicable Indian laws and regulations

We do not sell personal data. We share data only in the following limited situations:

• Venues & Vendors — Contact details shared with the venue/vendor you book, for fulfilment only
• Payment Processors — Billing info shared with Razorpay / Stripe / payment gateway partners
• Analytics Providers — Anonymised usage data shared with Google Analytics
• Legal Obligation — Where required by Indian courts, government authority, or law enforcement

• Access, correct, or update your personal information via your profile
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Request a copy of all data we hold about you
• Lodge a complaint with the relevant data protection authority

By accessing BookMyVenue.in, you confirm you are at least 18 years old and agree to be bound by these Terms of Service. These terms apply to all visitors, users, vendors, and venue owners.

BookMyVenue is a marketplace platform connecting customers with venue owners and vendors. We do not own, manage, or control any venue or vendor listed on our platform.

• We facilitate discovery, enquiry, and booking — not direct service delivery
• Venue/vendor quality is the responsibility of the respective listing owner
• Contracts for services are between the customer and the service provider
• We do not guarantee availability until confirmed by the venue/vendor

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• Notify us immediately of any unauthorised use at support@bookmyvenue.com
• One person may not maintain multiple accounts to abuse promotions or reviews
• We reserve the right to suspend or terminate accounts for violations

Booking Process

• Bookings are subject to venue/vendor confirmation and availability
• A booking is confirmed only upon receipt of payment and written confirmation
• Platform booking fees (if any) are non-refundable unless stated otherwise

Payments

• All payments are processed in Indian Rupees (INR)
• We use industry-standard SSL encryption and PCI-compliant payment gateways
• Advance deposits and cancellation terms are set by individual venues/vendors

• Post false, misleading, or defamatory content about venues or vendors
• Attempt to circumvent the platform to avoid service fees
• Use automated tools, bots, or scrapers on our platform
• Upload malicious code, viruses, or attempt unauthorised system access
• Impersonate any person or entity, or misrepresent your affiliation
• Use the platform for any unlawful purpose under Indian law

Violations may result in immediate account suspension and legal action where applicable.

To the fullest extent permitted by Indian law, BookMyVenue and APT Digital Express shall not be liable for:

• Service failures, cancellations, or disputes between users and venues/vendors
• Indirect, incidental, or consequential damages arising from platform use
• Loss of data, revenue, or goodwill attributable to platform downtime
• Actions or omissions of third-party venues, vendors, or payment processors

Our aggregate liability in any case is limited to the amount you paid to us in the 30 days preceding the claim.