January 2026
Overview
Who we are and what this policy covers
BookMyVenue ("we", "us", "our") is operated by APT Digital Express, registered in India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our booking services.
By using BookMyVenue, you agree to the terms described in this policy. If you disagree, please discontinue use of our platform.
Information We Collect
What data we gather and how
Personal Information
- Name, email address, phone number provided during registration or booking
- Profile details such as event preferences and guest counts
- Payment-related information (processed securely via third-party gateways)
- Communications you send us via forms, email, or WhatsApp
Automatically Collected Data
- IP address, browser type, device type, and operating system
- Pages visited, time spent on site, referring URLs
- Cookies and similar tracking technologies
Vendor & Partner Data
- Business name, address, service listings, and portfolio images
- Bank account details for payout processing (stored encrypted)
How We Use Your Data
Purposes for which your data is processed
- To process and manage bookings, enquiries, and confirmations
- To communicate with you about your account and reservations
- To improve platform features and personalise your experience
- To send promotional emails (you may unsubscribe at any time)
- To prevent fraud, abuse, and maintain platform security
- To comply with applicable Indian laws and regulations
Your Rights
Controls you have over your data
- Access, correct, or update your personal information via your profile
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Request a copy of all data we hold about you
- Lodge a complaint with the relevant data protection authority
Agreement to Terms
Conditions for using BookMyVenue
By accessing BookMyVenue.in, you confirm you are at least 18 years old and agree to be bound by these Terms of Service. These terms apply to all visitors, users, vendors, and venue owners.
Platform Role
What BookMyVenue does and doesn't do
BookMyVenue is a marketplace platform connecting customers with venue owners and vendors. We do not own, manage, or control any venue or vendor listed on our platform.
- We facilitate discovery, enquiry, and booking — not direct service delivery
- Venue/vendor quality is the responsibility of the respective listing owner
- Contracts for services are between the customer and the service provider
- We do not guarantee availability until confirmed by the venue/vendor
User Accounts
Registration and account responsibilities
- You must provide accurate and complete registration information
- You are responsible for maintaining the security of your account credentials
- Notify us immediately of any unauthorised use at support@bookmyvenue.com
- One person may not maintain multiple accounts to abuse promotions or reviews
- We reserve the right to suspend or terminate accounts for violations
Bookings & Payments
How reservations and transactions work
Booking Process
- Bookings are subject to venue/vendor confirmation and availability
- A booking is confirmed only upon receipt of payment and written confirmation
- Platform booking fees (if any) are non-refundable unless stated otherwise
Payments
- All payments are processed in Indian Rupees (INR)
- We use industry-standard SSL encryption and PCI-compliant payment gateways
- Advance deposits and cancellation terms are set by individual venues/vendors
Prohibited Conduct
What you must not do on our platform
- Post false, misleading, or defamatory content about venues or vendors
- Attempt to circumvent the platform to avoid service fees
- Use automated tools, bots, or scrapers on our platform
- Upload malicious code, viruses, or attempt unauthorised system access
- Impersonate any person or entity, or misrepresent your affiliation
- Use the platform for any unlawful purpose under Indian law
Violations may result in immediate account suspension and legal action where applicable.
Limitation of Liability
Our liability boundaries
To the fullest extent permitted by Indian law, BookMyVenue and APT Digital Express shall not be liable for:
- Service failures, cancellations, or disputes between users and venues/vendors
- Indirect, incidental, or consequential damages arising from platform use
- Loss of data, revenue, or goodwill attributable to platform downtime
- Actions or omissions of third-party venues, vendors, or payment processors
Our aggregate liability in any case is limited to the amount you paid to us in the 30 days preceding the claim.
Refund Overview
General principles for cancellations and refunds
We understand that plans change. Our refund policy aims to be fair to both customers and the venues/vendors who depend on advance bookings to run their businesses.
Venue Booking Refunds
Cancellation schedule for venue reservations
Standard Cancellation Schedule
- 30+ days before event: 80% refund of the amount paid to BookMyVenue
- 15–29 days before event: 50% refund of the amount paid
- 7–14 days before event: 25% refund of the amount paid
- Less than 7 days before event: No refund applicable
Force Majeure
In cases of natural disasters, government restrictions, or events beyond reasonable control, we will work with you and the venue to offer a date change or partial credit. Full refunds under force majeure are evaluated case by case.
Vendor Service Refunds
Cancellation rules for photography, catering, DJ & more
Standard Vendor Cancellation
- 21+ days before event: Full refund minus 10% processing fee
- 10–20 days before event: 60% refund of the amount paid
- Less than 10 days before event: 25% refund only
- Same day / no-show: No refund applicable
Vendor Non-Performance
If a vendor fails to deliver agreed services without cause, you are entitled to a full refund. Report vendor non-performance within 48 hours of the event to support@bookmyvenue.com with evidence.
Refund Process
How to request a refund and what to expect
How to Request
- Log in to your account and go to My Bookings
- Click Cancel Booking and select your reason
- Alternatively, email refunds@bookmyvenue.com with your booking ID
Processing Timeline
- Refund requests acknowledged within 24 hours
- Eligibility verified within 2 business days
- Approved refunds credited within 5–7 business days to original payment method
- UPI refunds typically appear faster (1–3 days)